Privacy Policy

Hopzo Privacy Policy

Effective Date: July 15, 2025

This Privacy Policy describes how O2I Technology Labs Private Limited (“Hopzo”, “we”, “our”, “us”) collects, uses, discloses, and safeguards your information when you visit or use our website and mobile applications (collectively, the “Platform”).

By using our Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Personal Data: Name, email address, phone number, delivery address, payment information, geolocation data.
• Login Details: WhatsApp-based login and authentication.
• Device & Technical Data: IP address, browser type, device identifiers, access times.
• Order Information: Products ordered, order history, delivery details.
• Analytics Data: Via Google Analytics and Shopify Analytics.
• Communication Data: Messages via WhatsApp API and emails.

2. How We Use Your Information

• Process and fulfill orders
• Provide customer support
• Improve our website/app performance
• Send marketing and promotional messages (with opt-out)
• Enable referral or loyalty programs
• Prevent fraud and enhance security
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share limited data with:

• Payment Gateways (e.g., Cashfree)
• Communication Platforms (e.g., WhatsApp API)
• Analytics Providers (e.g., Google Analytics)
• Service Providers (e.g., hosting, shipping, infrastructure)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize users
• Store preferences
• Analyze behavior
• Provide personalized experiences

You can manage cookies in your browser settings.

5. Data Retention

• Account Data: Retained for 14 days after account deletion.
• Order Data: Retained for 3 years for legal and audit purposes.

6. Your Rights

• Access or update your data
• Delete your account and data
• Opt-out of marketing emails

Email: aditya@hopzonow.com

7. Children’s Privacy

Hopzo is not intended for children under 18. We do not knowingly collect data from minors.

8. Data Security

We use industry-standard measures, but no method is 100% secure.

9. International Transfers

Data may be processed outside India in compliance with applicable laws.

10. Changes to This Privacy Policy

We may revise this policy. Updates will appear on this page with a new effective date.

11. Contact Us

Privacy Officer
Email: speezy.delivery@gmail.com
O2I Technology Labs Private Limited
38, Netaji Subhash Marg, behind SBI Daryaganj, New Delhi – 110002, India

12. Grievance Redressal

In accordance with Indian IT Act 2000:

Grievance Officer:
Name: Aditya Mishra
Designation: Chief Operations Officer
Email: aditya@hopzonow.com

Terms and Conditions of Use

Effective Date: July 15, 2025

Welcome to Hopzo!

This website and mobile application are operated by O2I Technology Labs Private Limited ("Hopzo", "we", "our", or "us"). By accessing or using our website (hopzonow.com), mobile app, or any of our services (collectively, the “Platform”), you agree to be bound by the following Terms and Conditions (“Terms”).

1. Use of Platform

• You must be at least 18 years of age to use the Platform.
• You agree not to use the Platform for any unlawful or unauthorized purpose.
• You may not access or use the Platform in a way that could damage, disable, or impair our systems or interfere with any other user’s use.

2. Account Registration

• You may log in using WhatsApp or other social authentication methods we provide.
• You agree to provide accurate, current, and complete information during account creation and to update it as needed.
• You are responsible for safeguarding your account credentials and for any activity under your account.

3. Orders & Payments

• Product listings, availability, pricing, and delivery timelines are subject to change without notice.
• Placing an order constitutes an offer to purchase; acceptance is at our discretion.
• Payments are processed via our third-party provider, Cashfree.
• In case of payment failure, we reserve the right to cancel your order.

4. Returns & Refunds

We don't offer any returns or refunds for the products sold on our platform.

5. Delivery & Geolocation

• By placing an order, you authorize Hopzo to access your location data for delivering products to the correct address.
• We rely on geolocation to enable hyperlocal delivery services.
• We are not liable for delayed or failed delivery due to inaccurate address or location data.

6. Intellectual Property

All content on the Platform including text, images, graphics, logos, UI, and software is the property of Hopzo or its licensors. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

7. User Conduct

• Use the Platform for any unlawful purpose
• Post false or misleading information
• Violate the rights of others (including intellectual property)
• Attempt to gain unauthorized access to systems or data

8. Promotions, Discounts & Referral Programs

Any offers, discount codes, or referral benefits may be subject to specific terms and conditions. We reserve the right to change or withdraw offers at our discretion and without prior notice.

9. Disclaimer of Warranties

The Platform is provided "as is" and "as available". We do not guarantee that:

• The service will be uninterrupted, timely, or error-free
• Product descriptions or content are accurate, complete, or current

Use of the Platform is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Hopzo shall not be liable for:

• Any indirect, incidental, or consequential damages
• Any loss of data, revenue, profits, or business opportunities
• Delays or failures in delivery or service due to circumstances beyond our control

11. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those websites.

12. Modifications

We may revise these Terms at any time. Continued use of the Platform after changes implies your acceptance of the new Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

14. Contact Us

Email: aditya@hopzonow.com
Address: O2I Technology Labs Private Limited
38, Netaji Subhash Marg, behind SBI Daryaganj, New Delhi – 110002, India